Frequently Asked Questions.


1.   How do I log in?
2.   What if I can't log in?
3.   Does MyEmail.com store my password?
4.   How does MyEmail.com check my external email accounts?
5.   Is MyEmail.com external email checking service secure?
6.   Will MyEmail.com ever sell my email address?
7.   Can I check multiple accounts?
8.   How do I check my Yahoo! account?
9.   Does MyEmail.com offer any spam filtering?



1. How do I log in?

Using MyEmail.com to access your email will be very simple for most people: just type in your email address and password, and press the login button.   For our free email users, this is as easy as it can get. If you are trying to login to an external non-MyEmail.com email address, our software may not be able to correctly guess your email server. In this case, you'll automatically be forwarded to the advanced login page, which will prompt you to type in the name of your email server.   Your email server address will look something like mail.ispname.com or pop3.universityname.edu. If you don't know or can't remember your server's address, check your email provider's online help pages, or check your account settings when you have access to the computer at which you usually check your email.


2. What if I can't log in?

It's the little things that cause problems when people try to log in.   First, double-check to make sure that you've got your email address and password spelled correctly.   Passwords are case-sensitive, so make sure you didn't inadvertently press the "Caps Lock" key on your keyboard.   It's also possible our software can't figure out the name of your email server.   If you still aren't able to get your email please Contact Us and let us know and we'll do our best to fix it for you.


3. Does MyEmail.com store my password?

Absolutely Not. We do NOT store any passwords for users logging in to existing remote pop3/imap email accounts..   We simply pass your information to your email server.


4. How does MyEmail.com check my external email accounts?

After you log in, MyEmail reads the message headers from your email account.   It leaves your messages intact on your email provider's server and does not delete the messages unless you actually delete the message via our service.   This lets you retrieve a copy of your email on your work or home email client like Outlook or Eudora at a later time.   Our webmail client displays messages based on the header information it has retrieved.   If you wish to read an email, just click on that message.   Our client then downloads a copy of your email and displays it within your browser.   Your messages are not stored on our servers unless you move a message into a folder other than your inbox.


5. Is MyEmail.com external email checking service secure?

Our service is as secure as regular email clients like Eurdora or Outlook.   We simply pass your login information to your email provider to allow you to check your email.   We only store messages on our service that you have moved to a folder.   If you do not move any messages to folders, then all your email stays on your email providers server.


6. Will MyEmail.com ever sell my email address?

Absolutely Not.   We will never sell your email address to third parties.   For more information, visit our privacy policy.


7. Can I check multiple accounts?

Yes.   Log in in with your main email address, and then you can add your additional accounts under "Options", "Check Other Email Accounts".   Once you have added your other accounts, our service will automatically check these when you log back in.


8. How do I check my Yahoo! account?

Unfortunately, Yahoo!'s free email services that do not provide remote POP3 logins.   You will need a Yahoo! Mail Plus account to check your Yahoo! email.


9. Does MyEmail.com offer any spam filtering?

Yes, MyEmail.com's free email users get the absolute latest in spam protection services, all for free!... If you are checking an external pop3/imap account with our service, then we only offer basic email filtering.

 

 






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